Privacy Policy for Ask Ainstein

Welcome to Ask Ainstein! We value the privacy of our users and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us, including email communications. By using our platform, you agree to the terms described in this Privacy Policy.

1. Introduction

Ask Ainstein ("we," "our," "us") provides an interactive, personalized learning experience for students and educators. This policy explains our data collection, usage, and protection practices to ensure transparency and safeguard your privacy.

2. Information We Collect

To deliver a tailored educational experience, we collect both personal and non-personal information from our users, particularly for customized learning and communication. Here’s a breakdown of the types of data we gather:

• Personal Information: When you create an account through Google or Microsoft Single Sign-On (SSO), we collect information such as your name and email address.
• Student Program Details: To personalize the content on your home page, we collect details like your grade level, subjects, and academic interests.
• Non-Personal Information: Using tools like Google Analytics, we collect non-identifiable data, such as device type, IP address, and general usage patterns, to improve our services.
• Third-Party Information: We integrate with Microsoft Authentication and AWS to manage accounts and store data securely.

3. Email Communication and Affirmative Consent

To comply with Twilio SendGrid Email Services’ standards, Ask Ainstein obtains affirmative consent from users before sending marketing or promotional emails. Consent is specific to the subject matter outlined at the time of collection, and users will not receive unrelated or third-party promotional emails without further consent.

• Transactional Emails: These include non-marketing messages related to a user’s actions on the platform and do not require additional consent.
• Marketing Emails: Consent is required for promotional messages, and users will be informed about the sender’s identity, the purpose of the email, and the content they will receive.
• Proof of Consent: We retain records of all consents to comply with legal and platform standards.

4. Sender Identification and Opt-out Options

• Clearly Identifies the Sender: The sender’s name, contact details, and purpose of the email are transparently provided.
• Offers Opt-out Options: Users may unsubscribe from marketing emails using a conspicuous and functional unsubscribe link included in every promotional email, along with our physical mailing address.

5. How We Use the Information

• Service Provision and Personalization: Customizing your home page, tracking progress, and optimizing learning based on your academic details.
• Improvement of Services: Analyzing usage data to enhance app performance and identify trends.
• Communication: Sending important updates, customer support notifications, and other communications relevant to platform usage.
• Teacher Feedback: Sharing quiz performance data with teachers for feedback purposes.

6. Prohibited Content and Actions in Email Communication

To align with Twilio’s requirements, Ask Ainstein does not send emails with:

• Prohibited Content: This includes spam, unsolicited bulk emails, or emails with misleading or fraudulent information.
• Unauthorized Tracking: We do not use tracking technologies like cookies or pixels in emails without prior user consent where required by law.

7. How We Share the Information

We do not sell or disclose personal data to third parties for marketing purposes. However, some data is shared in limited contexts to deliver our services effectively:

• With Service Providers: We work with trusted providers (e.g., AWS, Google Analytics) for data processing and secure storage.
• With Educators: When teachers assign quizzes, performance data is shared with them for feedback.
• Legal Compliance: Disclosure may occur where required by law or to protect rights and safety.

8. Data Storage and Security

We employ a range of security measures to ensure data protection:

• Data Storage: User data is stored securely in AWS with encryption and access control.
• Security Measures: We comply with GDPR and other standards for data protection.
• Data Retention: Personal information is retained only as needed. Users may request data deletion at any time.

9. User Rights and Choices

• Access and Update Information: Users can view and update personal details in their accounts.
• Delete Account: Account deletion requests result in data removal.
• Email Communication Opt-out: Users may opt-out of marketing emails at any time via the unsubscribe link included in each message.

10. Children’s Privacy

Ask Ainstein does not knowingly collect or solicit personal information from children under 13 without parental consent, in compliance with COPPA (Children’s Online Privacy Protection Act).

11. Changes to This Privacy Policy

Ask Ainstein reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via email and/or a notice on our app. Continued use of the service after updates will be considered acceptance of the revised policy.